When is my service billed?
Our services are billed for in advance. This means that when you are debited, you are paying for the next month’s service.
Can I stop my service when I go on holiday?
Unfortunately, we do not allow for the temporary suspension of services. We have to continue operating a reliable network, monitoring links, billing etc. regardless of your usage.
How do I upgrade or downgrade my subscription?
Please contact us for a request to upgrade or downgrade. We require one month’s calendar notice in order to process your request for change for change of your service speed.
accounts@neofibre.com
What is your support hours?
Our Support team are available Mon-Sun: 7:00 -21:00
082 925 7958 or support@neofibre.com
Insurance on equipment
It would be beneficial to check with your insurance agent as insurance of the wireless equipment is the responsibility of the client.
